Role
Company
Duration
Tools
During the internship, I collaborated closely with PM and engineers to ensure product’s implementation and business achievement. Moreover, I pioneered UX consulting and design thinking sharing for the internal team, building the workflow for the the team's first designer role.
6
New Feature Design
16
UX Improvement
20
Prototypes
12
Quality Assurance
5
User interviews
1K+
Snacks Hunting HAHA🍿
Re-design Front-end Onboarding Flow
Highlighted Feature 1
Discover and Define
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There were just too many fields need me to fill in. They even scattered across different pages.!! It felt overwhelming.
Operations Manager at a Dance Studio
,,
I had to ask CS on WhatsApp how to publish my class. That step should have been more obvious.
Admin Staff at a Kids School
,,
It felt like I was jumping around. One minute I’m editing my profile, the next I’m somewhere else. There’s no clear flow.
Director of a Tutorial Center
,,
Honestly, I was about to give up. I just wanted to test the platform quickly.
Admin Staff at a Karate School
Original Design
Our Challenges
Onboarding process was unclear and disorganized
Lacked personalization for different tutor types
Tutors were confused about the required steps to complete setup
Difficulties in setting up profiles and publishing courses
Resulted in high drop-off rates during onboarding
Negatively impacted first-time user retention and activation
Problems to Solve
To synthesise the findings and align with business goal by "How might we" questions
How might we
help new users get started quickly without feeling overwhelmed by setup tasks?
How might we
streamline the onboarding process so users can publish their first class with minimal friction
How might we
convert users by aligning subscription prompts with their setup progress?
How might we
clearly communicate what is required vs. optional during onboarding
New Design
Results & Impact
Limited Engineering Bandwidth
As a fast-moving startup, Flowclass had limited engineering capacity. While I completed the design for the onboarding flow during my internship, implementation was still in progress, and I was unable to test the live version within my time there.Restricted Testing Resources
Due to tight timelines and team focus on shipping core features, we had limited capacity to conduct large-scale user testing. Most feedback was gathered through informal sessions with internal stakeholders and a small group of target users.Positive Feedback
Early qualitative feedback indicated the new design improved user clarity and engagement, with stakeholders expressing enthusiasm for its step-by-step guidance and live previews.
Highlighted Feature 2
Problem
Flowclass offers five different class types, each designed for different teaching formats (e.g. recurring classes, one-time events, regular class, etc.). However, based on user interviews and customer support feedback, many users were confused about which course type to choose during class creation.
Users often selected the wrong type, leading to backend issues and having to redo the setup.
This confusion increased onboarding friction and delayed class publishing.
Design Solution
To guide users in choosing the correct course type, I took initiatives to design a lightweight, question-based recommendation flow as a smart step in the class creation process.
Developed 4 key questions that help identify the best-fit course type based on the user’s teaching model:
Do you need to set a time for students to attend?
Do all students finish the course at the same day?
Will your course happen again and again? (e.g. monthly)
Can the student decide the time of the lesson themselves?
Based on the answers, the system recommends the most suitable class type to the school or to the teacher
Results
Reduced course type confusion during onboarding — users no longer needed to reference external help materials or ask CS.
Support tickets related to “class type confusion” dropped ~50% within the first month of launching.
Mind Learning
The 4-month internship at Flowclass Sparked my Passion for product Design
At Flowclass, a growing edtech startup, I was given the opportunity to take on real product responsibilities — from redesigning a small UI/UX flow to being an owner of a project. Working in a lean team pushed me to think critically, act independently, and deliver quickly with decent quality.
🤝
As the sole design intern, I collaborated closely with engineers and product managers. This experience taught me how to communicate design decisions effectively, work within technical constraints, and contribute to features like Onboarding Flow through testing and iteration.
🚀
Building impact through design
The startup setting gave me end-to-end exposure — from user research and ideation to execution and validation. Seeing how thoughtful design directly improved user experience and activation rates helped me develop confidence in my ability to create value through product design.
